CAREER PATHS CALL CENTERS (ESP) TEACHER'S GUIDE

Código: 9781471552038

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R$ 120,34

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Career Paths: Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers step-by-step instruction that immerses students in the four key language components: reading, listening, speaking and writing. Career Paths: Call Centers addresses topics including communications equipment, job opportunities, answering calls, tech support and automated systems.

Included Features:

A variety of realistic reading passages
Career-specific dialogues
45 reading and listening comprehension checks
Over 400 vocabulary terms and phrases
Guided speaking and writing exercises
Complete glossary of terms and phrases

The Teacher´s book contains a full answer key and audio scripts.

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